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Posts Tagged ‘market research’

For any business that wants to offer products or services that are focused and well targeted market research is essential. Business decisions based on good market research can minimise risk and pay dividends. By making market research part and parcel of the business process and conducting market research throughout the life cycle of a product or service market research will bring the following benefits:-

• Market research will help you better communicate – Your current customers experiences are a valuable information source, not only will they allow you to gauge how well you currently meet their expectations they can also tell you where you are getting things right and more importantly where you are getting things wrong. By asking your customers you no longer need to guess what your customers are thinking and you demonstrate to them that you are proactive when it comes to customer services and value their opinion.
• Market research helps you identify opportunities – If you are planning to launch a new product and want to know how people will react then market research will help, not only in predicting how well the product will be received, but also by testing the marketing message to see if that needs to be adjusted.
• Market research will minimise risk – Market research can identifying what is needed for a new service and product and ensure that the development of a product matches demand.
• Market research creates benchmarks and helps you measure your progress – By establishing a benchmark you then have a useful reference to allow you to measure your progress – If you do not measure you will not be able to properly gauge how well your business is performing. Early research can identify where improvements need to be made to a new service or where there are flaws in a product, by conducting regular market research it will identify if improvements are being made and, if positive, will in turn help motivate a development team.

Market research brings considerable benefits and it is perhaps surprising how few organizations invest sufficient resources to enable them to gather good intelligence that will help them improve their business. Many may think that market research takes too much time and effort but that is just not the case anymore as through the power of the Internet online survey software is readily available and vital market research data can now be gathered in a quick, simple and cost effective manner.

Your customers are demanding. They’re extremely media aware and increasingly cynical – it’s a clever marketeer who can get under their skin. Online surveys modernizes the traditional format and offer a unique way of interaction – all the benefits of the Internet without the programming. Here are ten reasons why they may be the silver bullet marketeers’ need, complete with examples supplied by Martin Day, managing director of Survey Galaxy – one of a new breed of websites making online surveys quicker and cheaper

1. It’s cheap
Select the right survey website and creating surveys can be free of any charge and the cost to publish very reasonable.
Useful information derived from survey analysis can be reused and repackaged in other marketing and PR for use in press outlets making it a very efficient form of information gathering.

2. It’s extremely easy
Anyone can develop and publish an online survey. Survey sites allow people who have basic browser skills to create surveys quickly and easily – surveys that when published are even easier to complete than they are to make make.

3. Anyone can play
Promoting an online survey can be via email (with a link enclosed), through a link from a website or as a referenced by other forms of advertising. Once advised of the survey’s URL anyone can link can to the survey at a time that is convenient to them, 24×7.

4. We have all got an opinion – and we like to give it
Customers do not often view surveys as spam and the majority welcome the opportunity to make their voice heard and a chance to have an impact on a brand. Online survey’s are an ideal way for broaching sensitive subjects with concerned employees; a survey asking a workforce on their opinion of change allows the key issues to be raised in a positive manner and encourages employee participation. Online surveys ensures that the message reaches each individual and the feedback is compiled in a manageable form.

5. Get inside their heads
A customer may see an advertisement but you can’t be sure they have read it. Surveys engage the respondent, who think about the question before giving their response.

6. Build a relationship
It needn’t all end at the end of the survey – while you have the respondent’s attention and they are in the mood you can ask if they want to sign up for more information or a regular newsletter – making the most of the window of opportunity where you have their interest.

7. Have you also seen….
Maximise the interest of those responding to your survey by referencing related information. By embedding links within the survey to other websites that offer more detailed information you are able to reinforce the marketing message.

8. Subtly rules
Use surveys to associate a product with its positive attributes. By listing the many features of a product and asking the respondent how important they are, regardless of their response, the product will be associated with the features; if they are rated as important the positive impact is endorsed by the customer.

9. Market, educate and gather market research
A survey is an effective, easy and quick method to promote and gain acceptance for a difficult proposal; for example a public body trying to gain acceptance and support for a particular scheme.
For example take a city trying to gain support from the general public for their bid to host a future Olympic Games. A survey can explain each benefit putting the respondent in a much better position to appreciate what the real advantages are that might just combat any negative headlines. Not only do you promote the cause but you also gain useful feedback that can be used to fine tune the overall marketing strategy.

10. Engage interest
Think laterally and a lively and imaginative approach to surveys can provide a ‘hook’ to engage respondents. The survey subject can be targeted at a particular group on a subject close to theirs hearts. A survey’s marketing message can take the form of a simple brand awareness message by stating that the survey is being sponsored by brand name, or by finding a link from the subject matter to the product – something that is surprisingly easy and highly effective.

Attract more people to your website by providing a Public Survey section as many people who enjoy completing crosswords and doing word puzzles enjoy completing surveys. Having a public survey notice board as part of a website is a cost effective and automated method that will help increase traffic and establish a loyal and returning following. Unlike forums there is no opportunity for people to disrupt the site by inappropriate remarks as survey results can be displayed in summary form enabling them to dispense with moderators and maintenance.

Customers do not associate surveys as spam and most welcome the opportunity to make their voice heard and a chance to have an impact on a brand.

Many of the techniques and a few more are contained in the following Sample Marketing Survey.

There are many tools available to a webmaster to analyse website traffic allowing them to monitor the number of visitors, see what pages have been accessed and even the length of time each visitor spends accessing the website.

However, despite the considerable data available what is missing is anything to tell the webmaster what the visitor was thinking. Did they dislike the website? Was the layout easy to understand or just plain confusing? Was it easy to navigate the website and were they able to find the information they wanted?

A website may be generating sales but why are there some people that are visiting the website and not buying anything? Was the reason because they didn’t like what was being offered, or was it that they couldn’t find what they wanted even though it was there?

Website surveys provide webmasters with an excellent and accurate method of answering these types of questions. Direct feedback from the website visitors means that there is no longer the need to guess, just ask the visitors how they found the site and if they found what they were looking for.

With an online survey webmasters can find out:-

• How often do people visit the website?
• How did they discover the website?
• Are they interested in the website for business or pleasure reasons?
• Were they able to find the information they were looking for?
• How easy was it for them to navigate the website?
• Would they recommend the website?

A good website survey will be concise and will collate information that once analyzed will provide valuable information to help improve the website.

Another alternative to a traditional survey is to embed one or two survey questions within the website after specific procedures. One example would be to ask visitors at the end of the registration process if they found the procedure quick and easy; another example would be after ordering an item the customer could be asked if they found the ordering procedure and payment methods to their liking. To ensure that the questions don’t become repetitive to regular visitors the website can be programmed so that the questions are only asked once per registered user.

Website surveys take the mystery out of working out what visitors think of a website and using Online Survey Software they are quick and easy to design and once implemented will really become the webmaster’s assistant.

To see a sample website survey please follow the link: Sample Website Survey

Even public transport operators who already use passenger surveys may not fully appreciate the multiple benefits that surveys can bring. Gathering market research is only one use for surveys, a second is the ability to measure the effectiveness of new initiatives as they are introduced and a third is to help promote the new initiatives to the customers.

Establishing a Starting Point

When embarking on any change management programme it is always good practice to establish a base line before any changes are made. This baseline survey can serve four purposes, it will:-

• allow the proper targeting of investment
• allow measurement of the effect of change
• assist in the moral of those implementing change
• ensure that new issues are kept separate from the original plan and budget

Targeting Investment

There are many areas of any public transport system that can cause passenger dissatisfaction all of which need to be monitored to ensure that the service being provided meets, and where possible, exceeds, performance level targets.

Issues that can be of concern to passenger include:-

• safety and security
• punctuality
• fares and ticket types
• capacity and overcrowding
• quality and design of vehicle
• cleanliness
• facilities at stations and terminals
• facilities for passengers with disabilities

Often limited resources and budgets means that investment needs to be carefully planned and properly targeted.

With passenger surveys operators can identify those areas that are of most concern to their customers. By analysing passenger feedback the operator can ensure that their improvement and investment plans are in line with passenger demands and concerns. Issues can be classified by priority and if they can be addressed in the short or long terms.

Major capital investment such as the building of infrastructure for example new terminals, runways, laying new track or upgrading air traffic control or rail signalling equipment may take many years to implement. However, it is also a high possibility that the initial survey may identify some main passenger concerns that can be resolved quick and for minimal cost.

Measuring Change

From having established a comprehensive programme from an initial survey the objectives for running periodic surveys are twofold.

One objective will be to confirm that passenger concerns have been addressed by any changes and initiatives that are implemented. A second objective will be to promote and advertise the initiatives that have been implemented and also inform and educate passengers of ongoing improvements and future plans.

Passengers may be more tolerant if they can see that improvements have been made and more accepting of outstanding problems if they know that the remaining issues are being addressed.

Keeping Moral

Those implementing change can often develop a siege mentality. Not all changes that are made have an immediate effective, some take time before they prove effective and passengers may not appreciate the changes until much later.

By canvassing passenger opinion and measuring the results against earlier surveys a successful change programme should see passenger issues change over time, some issues that were problems will no longer be raised.

The general public is often very impatient and implementing improvements can take time, those working to make improvements can often become demoralised when they receive constant criticism. It is essential that a team implementing change can see clearly the effects of their efforts.

Identifying New and Old

In any long term change management programme issues can change over time. The situation can change instantly so that due to an event what was important, is no longer important and what wasn’t an issue, is suddenly an issue.

A baseline survey will make sure that the passengers concerns are chronologically documented. The needs of passengers evolve over time, individual requirements change, fashion changes, life styles develop along with technology, low cost budget carriers now compete with luxury travel and there is a clear demand for both, in some cases even form the same set of people depending on whether their travel is for business or pleasure. Regular surveys will allow changes in passenger attitudes to be monitored.

Online Surveys Make It Easy

Online surveys can reach a broad cross section of any travelling public. They are quick and easy to design and implement and they provide feedback in a format that is ready for detailed analysis. A main features of online surveys is their low cost and flexibility that allows operators to publish multiple surveys that will target individual groups who may have specific concerns.

Online surveys provide operators with a quick and easy method to collate good market research data while at the same time provide a platform to advertise and promote a commitment to passenger satisfaction.

The passengers themselves benefit greatly by having an effective channel to raise issues and through periodic surveys will begin to appreciate the operator’s goal to continually invest and improve the service. The following are links to samples of Passenger Surveys

Sample Passenger Survey for an Airline Carrier: Airline Passenger Survey

Passenger Survey for a Train Operator: Train Operator Passenger Survey

Sample Passenger Survey for a Bus Operator: Bus Operator Passenger Survey

The small time promoter has to work hard and on a shoestring to get an audience of a few hundred people to fill a venue. Flyers, word-of-mouth and social networks are just some of the tools promoters use to fill small venues or club nights. Building a loyal following from grassroots is no easy task. It can take a great deal of effort to attract enough people to fill even the smallest of venues and that effort should not be wasted and the actual event used to establish a relationship with the audience that will continue beyond the end of the evening.

For a small outlay online surveys can be set up to provide the promoter with feedback and the opportunity to maintain an on going relationship with their audience. Using online Survey Software a promoter can now quickly and easily create an online survey.

With an online survey a promoter can find out exactly:-

• who attended;
• what persuaded them;
• what they thought of the event;
• would they expect to attend again;
• would they recommend future events to their friends.

One way to ensure a good response is to have a supply of business sized cards that are marked clearly with a slogan like “Feedback”, “Everyone’s a critic”, “What do you think”. On each card a web address will point either directly to the survey or to a website where a link to the survey can be placed. Cards can be issued at the entrance along with the tickets, or handed out among the audience and if they are made the size of business cards they will be small enough to be stick in a pocket, purse or wallet. Small incentives such as a chance to win a free guest pass for a future event, a signed CD or T shirt would help towards improving the response rate.

Using the results from online surveys the promoter is able to:

• Obtain a profile of the audience
• Gauge the overall success of the event;
• Measure the effectiveness of different promotion;
• Receive feedback on the venue and facilities;
• Receive feedback on the act;
• Promote on a one on one basis;
• Build a targeted database for future events;
• Build a loyal audience;
• Link to merchandise and other promotions.

Considering the effort that it takes to promote an event and the little extra effort required in using online surveys to encourage further contact and all the immediate and long term benefits that will bring – it really couldn’t be any easier.

The following example shows the feedback that could be used for a breaking band. Not only does the process collate good feedback it also continues to promote the band, their CDs, downloads and gives the opportunity to encourage further contact.

Sample Feedback Survey

To view the summary results of the survey: Sample Survey Results

Many promoters starting out have to work hard and on a shoestring to get an audience of a few hundred people to fill a venue. Flyers, word-of-mouth and social networks are some of the methods promoters can use to try and attract people to venues or club nights. Building up a loyal following from scratch is not easy. For an up and coming band a lot of effort can go into attracting enough people to fill even the smallest of venues and those promoting the event need to take every opportunity to establish a relationship with the audience that will continue beyond the end of the performance.

For a small outlay online surveys can be set up to provide the promoter with feedback and the opportunity to maintain an on going relationship with their audience. Using online Survey Software a promoter can now quickly and easily create an online survey.

With an online survey a promoter can find out exactly:-

• who attended;
• what persuaded them;
• what they thought of the event;
• would they expect to attend again;
• would they recommend future events to their friends.

A good way to ensure a good response is to have a supply of business sized cards that are marked clearly with a slogan like “Feedback”, “Your opinion counts”, “Tell us what you thought”. Each card would display an address that points either directly to the survey or to a website where a link to the survey can be placed. The cards can be issued at the door with the tickets, or handed out among the audience and being the size of business cards they are small enough to be stuck in a pocket, purse or wallet. Small incentives such as a chance to win a free guest pass for a future event, a signed CD or T shirt would help towards improving the response rate.

Using the results from online surveys the promoter is able to:

• Obtain a profile of the audience
• Gauge the overall success of the event;
• Measure the effectiveness of different promotion;
• Receive feedback on the venue and facilities;
• Receive feedback on the act;
• Promote on a one on one basis;
• Build a targeted database for future events;
• Build a loyal audience;
• Link to merchandise and other promotions.

It takes considering effort to promote an event and only a little extra effort to use online surveys to encourage further contact and reap a number of short and long term benefits that contact will bring.

The following example shows the feedback that could be used for a breaking band. Not only does the process collate good feedback it also continues to promote the band, their CDs, downloads and gives the opportunity to encourage further contact.

Sample Feedback Survey

To view the summary results of the survey: Sample Survey Results

Many promoters starting out have to work hard and on a shoestring to get an audience of a few hundred people to fill a venue. Flyers, word-of-mouth and media name checks are some of the tools promoters use to fill small venues or club nights. Building up a loyal following from scratch is not easy. It can take a great deal of effort to attract enough people to fill even the smallest of venues and that effort should not be wasted and the actual event used to establish a relationship with the audience that will continue beyond the end of the evening.

With a minimal outlay and a little thought online surveys will help the promoter gather valuable feedback and the opportunity to establish a long term relationship with their audience. Using online Survey Software a promoter can now quickly and easily create an online survey.

With an online survey a promoter can find out exactly:-

• who attended;
• what persuaded them;
• what they thought of the event;
• would they expect to attend again;
• would they recommend future events to their friends.

A way to ensure a good response is to have a number of business sized cards that are marked clearly with words like “Feedback”, “Your opinion counts”, “Tell us what you thought”. On each card a web address will point either directly to the survey or to a website where a link to the survey can be placed. Cards can be issued at the entrance along with the tickets, or handed out among the audience and if they are made the size of business cards they will be small enough to be stick in a pocket, purse or wallet. A small incentive may improve the response rate, perhaps the chance to win a free guest pass for a future event, a signed CD or T shirt.

Using the results from online surveys the promoter is able to:

• Obtain a profile of the audience
• Gauge the overall success of the event;
• Measure the effectiveness of different promotion;
• Receive feedback on the venue and facilities;
• Receive feedback on the act;
• Promote on a one on one basis;
• Build a targeted database for future events;
• Build a loyal audience;
• Link to merchandise and other promotions.

It takes considering effort to promote an event and only a little extra effort to use online surveys to encourage further contact and reap a number of short and long term benefits that contact will bring.

The following sample survey shows the feedback that could be used for a breaking band. Not only does the process collate good feedback it also continues to promote the band, their CDs, downloads and gives the opportunity to encourage further contact.

Sample Feedback Survey

To view the summary results of the survey: Sample Survey Results

Webmasters have access to free tools such as Google’s Analytics that will provide them with detailed information on the number of website visitors, what pages have been accessed and the length of time visitors have spent accessing the website.

However, despite the vast amount of detailed information that can be collected what will always be missing is information that will tell the webmaster exactly what the visitor was thinking. Did they dislike the site? Was the layout easy to understand or confusing? Was navigating the website easy and did they find the information they wanted?

A website may be generating sales but why are some people that visit the website not buying anything? Was the reason because they didn’t like what was being offered, or was it that they couldn’t find what they wanted even though it was there?

Online surveys provide webmasters with an accurate method of answering these types of questions. Direct feedback from the website visitors cuts to the chase, there is no longer any need to guess, just ask the visitors directly how they arrived at the site and if they were able to find what they were looking for.

With an online survey webmasters can find out:-

• How often do people visit the website?
• How did they arrive at the website?
• Are they interested in the website for business or pleasure reasons?
• Was the information they were looking for found on the website?
• How easy was it for them to navigate the website?
• Would they recommend the website to others?

A good website survey will be concise and will collate information that once analyzed will provide valuable information to help improve the website.

An alternative to a more traditional customer survey would be to ask just one or two questions at strategic points. For example at the end of the registration process the visitor can be asked if they found the procedure quick and easy; after ordering an item they could be asked if they found the ordering procedure and payment methods to their liking. To avoid regular visitors from being asked every time they visit, the website can be configured so that they are only asked once.

Website surveys take the mystery out of working out what visitors think of a website and using Online Survey Software they are quick and easy to design and once implemented will really become the webmaster’s assistant.

To see a sample website survey please follow the link: Sample Website Survey

How to create a survey using Survey Galaxy

Writing surveys is easy; or is it? The truth is that creating surveys is easy but creating effective surveys is more difficult. The following tips will help you with your survey questionnaire design so you can write more effective surveys.

1. What is the survey’s purpose?

Questionnaires are conducted for many reasons. By correctly phrasing the questions and structuring the answers surveys can be used in many ways and for a variety of reasons. When designing a survey don’t lose sight of its purpose.

2. Title the survey

The survey title is key and an opportunity to instantly summarise a survey’s objective and grab the attention of invited respondents. Respondents need to invest time in completing the survey so make them feel that their investment is worthwhile.

3. Keep the survey as short as possible

Every question that is asked should be asked for a reason. Minimize asking questions that will provide you with ‘nice to know’ information and concentrate instead on ‘need to know’ questions.

4. Use plain English, maintain consistency, avoid jargon and acronyms and don’t ask questions that may result in ambiguous answers

Be careful when wording the question. Ambiguous questions run the risk that any analysis of the resulting survey data will be meaningless or at the very least misleading.

5. Avoid long questions

Where practical use concise sentences. Long questions can cause a respondent discomfort and lead to them abandoning the survey.

6. Ask one question at a time

Avoid confusing the respondent with a question like ‘Do you like football and tennis?’

7. Don’t influence the answer

It is important not to load the question. ‘Should irresponsible shop keepers who sell tobacco to minors be prosecuted?’ is likely to have no value.

8. Ensure that the answer format used allows the respondent to answer the question being asked

Ensure that the respondent can answer how they really feel or they may be inclined to abandon the survey. As a last resort consider the benefit of including a “No comment”, “Can’t say” or similar response option.

9. While you are compiling your survey consider how the survey results are going to be analysed when the survey is complete

When asking questions that allow for a free text open ended response, such as when asking the respondent for their comments, appreciate that such information is likely to be difficult to score and/or summarised. Consider grouping the answers into groups that will match your analysis requirements. For example “How long have you worked here?” – ‘less than 3 year’, ‘between 3 and 5 years’ and ‘more than 5′.

10. Ensure that the questionnaire flows

Group questions into clear categories as this will make it easier for the participants completing the survey.

11. Target your respondents carefully

You may want to target a specific group, in others a cross section. If you can’t control who responds to your survey consider including questions/answers that will allow you to filter out respondents who don’t match your target profile.

12. Provide a channel for your respondents to expand on their answers or make comments

Allowing respondents to make additional comments will increase their satisfaction level and will also give valuable feedback on the specific questions and/or the survey as a whole. Remember though for a large sample collection it may be difficult to analyse free text open ended responses.

13. If the survey you are conducting is to be confidential ensure that you honour your pledge

If you have assured the respondents that the survey is confidential ensure that the individual data is not to be shared with anyone and not used for any other purpose. Confidentiality must be maintained and any contact information deleted after the survey is complete.

14. Weigh up the advantages and disadvantages of allowing respondents to be anonymous or identifiable

If your respondents are to be anonymous then you will be unable to follow up specific complaints or match “pre” or “post” surveys. In some cases allowing people to remain anonymous will however allow people to respond without possible peer pressure.

15. Give careful consideration to the best response format

Maintaining a consistency in the format used for responses is good practice. When creating your survey keep in mind that when analysing the data radio buttons are easier to analyse than check boxes that offer the respondent multiple responses. If a radio response can be used do not use a check box.

16. Inform the respondent as to how much time the survey will take to complete

Respondent drop out can occur if the survey appears to be a stream of never ending questions. It is a good idea to give an indication as to how long the survey is likely to take so the respondents can choose the best time to complete the survey.

17. Provide respondents with the survey end date

Try and encourage your invited respondents to complete the survey as soon as possible but advise the respondents of the survey’s end date so that they have the opportunity to schedule the necessary time.

18. Pilot the survey

Before publishing a live survey publish the survey as a trial to check for questions that are ambiguous or confusing and to ensure that the survey is aesthetically pleasing.

19. Before publishing the survey proof read the survey several times

Check more than once that the survey is grammatically correct and makes sense. If practical get someone else to proof read the survey before you publish, if no one else is available then take a break before checking again.

20. Thank the respondent

To complete surveys respondents have to devote their time and should be thanked at the end of completing the survey or in a follow up letter. You may even want to consider incentives such as a reward of some sort.

Getting started is easy and there are many survey software websites to choose from.

How to create a survey using Survey Galaxy

Designing surveys is considered easy; but is it? The truth is that writing surveys is easy but writing surveys that will be effective is a little bit more difficult. The following tips will help you with your survey questionnaire design so you can write more effective surveys.

1. What is the survey’s purpose?

Surveys are conducted for many reasons. By phrasing the questions and structuring the answers surveys can be used in a multitude of ways and for a variety of reasons. When compiling a survey don’t lose sight of its purpose.

2. Title the survey

The survey title is key and an opportunity to instantly summarise a survey’s objective and encourage respondents to participate. Respondents need to invest time in completing the survey so encourage them that the investment they make will be worthwhile.

3. Don’t make the survey any longer than it needs to be

Every question asked should be asked for a reason. Focus on ‘need to know’ questions and minimise ‘nice to know’ information.

4. Use plain English, avoid terminology and acronyms, be consistent and don’t ask questions that may result in ambiguous answers

Take care when wording a question. If a question can be interpreted in more ways than one then there is a risk that any analysis of the survey results will be worthless or at the very least misleading.

5. Avoid long questions

Use short sentences wherever possible. Long questions tend to cause respondents discomfort and can lead to respondents abandoning a survey.

6. Ask one question at a time

Avoid confusing the respondent with a question like ‘Do you like tennis and golf?’

7. Do not influence the answer

Do not load the question. ‘Should irresponsible shop keepers who sell alcohol to children be prosecuted?’ is unlikely to have any value.

8. Make sure that the selected answer format allows the respondent to answer the question being asked

Allow the respondent to answer how they really feel or they may be less inclined to complete the survey. As a last resort consider the benefit of including a “Don’t know”, “Can’t say” or similar response option.

9. When you are compiling your survey consider how the compiled data is going be analysed when the survey is complete

Appreciate that questions that allow for a free text open ended response is likely to be difficult to score and/or summarised. Consider how answers can be grouped. For example “Indicate your length of service?” – ‘less than 3 year’, ‘between 3 and 6 years’ and ‘more than 6′.

10. Try and ensure that the questionnaire flows

When asking questions group the questions into clear categories as this makes the task of completing the survey easier for the participants.

11. Target your respondents carefully

In some cases you will want to target a specific group, in others a cross section. If you can’t control who responds to your survey consider including questions/answers that will allow you to filter out respondents who don’t fit your target profile.

12. Allow the respondent to expand or make comments

By allowing respondents to make additional comments you will increase their satisfaction level and the comments will also give valuable feedback on the specific questions and/or the survey as a whole. Remember that for large sample collections it may be difficult to analyse free text open ended responses.

13. If you are conducting a confidential survey ensure that your pledge for confidentiality is honoured

If you have made guarantees to the respondents that the survey is confidential you need to ensure that the individual data is not shared with anyone or used for any other purpose. Confidentiality must be maintained and any contact information deleted after the survey is complete.

14. Weigh up the advantages and disadvantages of allowing respondents to be anonymous or identifiable

If your respondents are to be anonymous then you will be unable to follow up or match “pre” or “post” surveys. Allowing people to remain anonymous will however allow people to respond without possible peer pressure.

15. Give careful consideration to the best response format

It is good practice to maintain a consistency in the format used for responses. When creating your survey keep in mind that when analysing the data radio buttons are easier to analyse than check boxes that offer the respondent multiple responses. Do not use a check box if a radio response would do.

16. Inform the respondent as to how much time the survey will take to complete

If the survey appears to be a stream of never ending questions then respondent drop out can occur. It is good practice to give an indication as to how long the survey is likely to take so that the participants can determine the best time to complete the survey.

17. Advise the respondents of the survey end date

Try and encourage your invited respondents to complete the survey as soon as possible but advise the respondents of the survey’s end date so that they have the opportunity to schedule the necessary time.

18. Trial the survey

Before publishing a live survey publish the survey as a trial to check for questions that are ambiguous or confusing and to ensure that the survey is aesthetically pleasing.

19. Before publishing the survey check the survey carefully

Check and then check again that a survey is grammatically correct and makes sense. If possible get someone else to proof read the survey before you publish, if you are unable to do this then take a break before checking again.

20. Remember to thank the respondent

To complete surveys respondents have to devote their time and should be thanked either in a covering letter, at the end of completing the survey or in a follow up letter. You may even want to provide an incentive such as entry into a prize draw or a reward.

To get started there are numerous survey software websites to choose from.